HONOLULU — Two counts of an Oahu woman calling herself a “Hawaii’s Virtual Travel Counselor” for failing to provide travel services to customers and instead failing to refund customers when they illegally withdraw money from their accounts pleaded guilty to the felony of Santa Clara County District Attorney’s Office.
Wendy Tenedra Wong, owner of House of Aloha Hawaii, a travel booking service based in Oahu’s Ewa Beach, said she would pay back hundreds of thousands of dollars to customers, mostly in California, who said they never booked a vacation. I was ordered to
According to her Aug. 23 plea bargain, Wong must pay $155,002.32 in damages to the victim before her Nov. 4 sentencing hearing, Santa Clara County Deputy District Attorney Tamalca Harris said. . She will continue to serve her two years of felony probation.
If she doesn’t return the money, she faces one year in county jail and one year of mandatory supervision.
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Harris said there were 48 customers who objected to Wong, but not all of them have asked for their money back.
Bay Area ABC7’s I-Team reported that Wong called customers shortly before their trip to tell them their flights had been canceled and failed to rebook them. , some find, just before their trip, that their reservations have not been confirmed, or that customers arrive at hotels they have agreed to without a reservation in their name. ‘ or claiming that a refund has been issued.
One couple told ABC7 that they chose Wong to plan their destination wedding in Hawaii and paid her $72,000. Unable to get a refund from her, Wong told ABC7 that she gave the couple excuses such as “everything is under water”. I had to redo it.
Another BBB complaint from 2019 details how a family tried to book a one-night stay at Aulani, a Disney Resort & Spa, through Wong. “When I arrived in Hawaii, Aulani did not have a reservation. (Mr. Wong) promised to receive a refund,” the complaint reads. The family paid through her Venmo, and Wong said she was told to contact Venmo or her bank to get a refund. (Venmo does not have a refund policy, but the recipient must refund the sender.)
According to the BBB, Wong did not have the proper business license to conduct travel services. In 2014, she filed for bankruptcy protection for approximately $200,000. Even her parents say she owes them about $200,000. ABC7 reported.
According to ABC7, in 2019 customers received an email from House of Aloha Hawaii saying the business was permanently closed due to “irrecoverable business loss” and all reservations were cancelled.
“(Mr. Wong) abused trust and betrayed many families in the community, disrupting their lives,” Harris said. He added that