In a federal lawsuit filed August 30 in the Southern District of New York, global distribution provider Saber sued Hawaiian Airlines for alleged breach of contract.
Saber announced that beginning May 31, Hawaiian Airlines will implement a new sales policy that will prevent U.S.-based travel agents using Saber from booking the airline’s inter-island flights, allowing U.S.-based travel They claimed they started charging agencies an additional $7 per segment for all bookings. Other Hawaiian Airlines flights via Saber.
Hawaiian Airlines offers a variety of inter-island flights, including flights from Maui to Oahu.
Hawaiian Airlines, which said the pandemic had shrunk its airline network by 13% compared to 2019, told travel agents months ago that all flights, including inter-island schedules, would be canceled through alternatives, including HA Connect. We informed them that it will be provided to our travel agent in the US at no additional charge. , Hawaiian Airlines Partner Portal, and HA Connect Authorized Partners. According to the airlines, these include ATPCO, ClarityTTS, NuFlights, Thomalex, Tidesquare, Travelfusion, TravelNDC and Verteil Technologies.
Hawaiian said these partners are using the New Distribution Capability to connect to travel agencies through API (application programming interface) technology rather than a global distribution system.
“Hawaiian’s violation put Saber at a competitive disadvantage,” Saber said in the lawsuit.
Saber seeks a jury trial and damages.
A significant portion of the lawsuit has been redacted.
Sabre Lawsuit Against Hawaiian